Yes. Take a minute to read the full experience details so you know exactly what you’re signing up for. If something is unclear, just reach out. We’re happy to help.

Your spot is confirmed once full payment or the required deposit is received.

Yes, but timing matters: • 7+ days before → full refund (minus processing fees) • 7–3 days before → 50% refund (deposit is non-refundable) • Less than 3 days → no refund All cancellations must be sent by email.

We start on time. Always. • Walking experiences → arrive 5 min early • Day trips → 15 min early • Multi-day trips → 20 min early If you miss it, the experience goes on without you and no refund is issued.

Yes. Weather, safety, or unexpected situations can affect routes or timing. If needed, we’ll adjust the experience or offer an alternative of equal value.

Adults only. No minors. Respect the group, the guides, and the city. If not, we may remove you from the experience without refund.

No. We strongly recommend getting your own insurance.

We take care of the experience. You are responsible for your safety, belongings, and personal decisions during and outside the activity.

Yes. We may capture moments during the experience for our social media and website. By joining, you agree to this.

So we can reach you quickly if anything changes. If we can’t contact you, we’re not responsible for missed connections or issues.

Some parts of the experience involve third parties. If something goes wrong with them, claims must be handled directly with that provider.

We use it to manage your booking, contact you if needed, and occasionally send updates about Not Lost. We never share your data with third parties.

Just ask. We’d rather answer your questions now than surprise you later.